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Accessibility Statement

This accessibility statement applies to Walsall Safeguarding Partnership.

This website is run by Phew Design Ltd. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts,
  • zoom in up to 300% without the text spilling off the screen,
  • navigate most of the website using just a keyboard,
  • navigate most of the website using speech recognition software,
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is:

We know some parts of this website are not fully accessible:

  • some video content does not have fully synchronised captions,
  • some video content that contains visual information is not accompanied by audio description or text alternative,
  • some pages of the website are not accessible through multiple types of navigation.

Feedback and contact information

Tell us if you need information on this website in a different format. In your message, include:

  • the web address (URL) of the content
  • your name and email address
  • the format you need (for example, BSL, large print, accessible PDF, audio recording, easy read or braille)

Contact: safeguardingbusinessunit@walsall.govuk

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

We are working on our content and will continue to make this more readable. All of our pages let you provide feedback to us, and we encourage you to tell us what you think.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, let us know via:

We will respond to feedback within 5 working days.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Walsall Safeguarding Partnership is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

  • Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Some videos do not have synchronised captions or audio descriptions. This may affect users with visual or cognitive impairments. This fails WCAG 2.1 success criterion 1.2.2 (captions pre-recorded) and 1.2.5 audio description (pre-recorded). We plan to add captions and descriptions for all videos by September 2023. When we publish new content, we’ll make sure our use of videos meets accessibility standards.
  • Some pages on the website are not accessible through multiple types of navigation. This fails WCAG 2.1 success criterion 2.4.5 (multiple ways). We plan to address the navigation by September 2023. When we publish new content, we’ll make sure our use of navigation meets accessibility standards.

Content that’s not within the scope of the accessibility regulations:

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video 

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We ensure that documents are accessible prior to upload. New team members are trained accordingly.

Preparation of this accessibility statement

This statement was prepared on 7 February 2023. It was last reviewed on 26 October 2023.

This website was last tested on 6 January 2023. The test was carried out by Phew Design Ltd.